Suhail & Anchor Privacy Policy

When you contact us to book a vessel from our fleet of 88 yachts and boats, we collect only the personal information required to confirm your charter. This includes your name, contact details, preferred charter duration from 2 hours, selected departure location at Dubai Marina or Dubai Harbour, and specific requests such as catering, water sports, or transfers. We process payment details to secure your required 30 % deposit. Because no passport or ID is needed to board our vessels, we do not request or store your official identification documents or government numbers.

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your contact records. Since we do not maintain public phone numbers, street addresses, or email channels, all privacy requests and booking communications are handled directly through the WhatsApp button on this page. Our team reviews and responds to data enquiries during operational hours from 9:00 to 23:00 GST daily, maintaining complete transparency regarding your stored information.

We use your personal data exclusively to manage your vessel reservation, process your 30 % deposit, and coordinate onboard services like catering, fishing tackle, or water sports. Your contact details allow us to respond to messages within 15 minutes between 9:00 and 23:00 GST daily. If bad weather prevents sailing, we use your details to agree a new date in the chat or process a refund based on your choice. We do not use your information for unrelated direct marketing, nor do we sell your details to external commercial entities.

Our website uses essential and analytical cookies to ensure proper site navigation, measure visitor traffic, and improve customer interaction. These small text files track general usage patterns, such as pages viewed or booking enquiries initiated, without collecting sensitive identity credentials. Analytical data helps us optimize response management and display correct information about our fleet features, capacity up to 90 guests, and included amenities such as soft drinks, ice, and towels. You can manage or block cookies through your internet browser settings at any time without affecting your ability to chat with us.